GORUN.COM

Effective Date: July 27, 2026

Welcome to GORUN.COM (“GORUN,” “we,” “us,” or “our”).

GORUN is an independent sportswear and wellness brand dedicated to encouraging healthier, happier, and more active lifestyles through athletic products, running education, and community participation.

These Terms and Conditions govern your access to GORUN.COM, purchases, educational resources, community activities, and related services.

By using our website or services, you agree to these Terms, subject to any mandatory rights provided by applicable law.

1. Business Operations and Independence

GORUN operates as an independent commercial and community-driven initiative.

Our products and services may include athletic footwear, apparel, accessories, digital education, and online communities.

Certain products are manufactured, supplied, shipped, or fulfilled by independent third-party providers, including print-on-demand manufacturers.

GORUN does not claim affiliation with or endorsement by any sports organization, educational institution, certification provider, or other business unless such a relationship is expressly confirmed through official channels.

2. Eligibility and Acceptable Use

You agree to use GORUN.COM lawfully and responsibly.

You may not use our website or services to engage in fraud, impersonation, harassment, intellectual property infringement, unauthorized data collection, malicious software distribution, or any activity that compromises our systems or other users.

You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized access.

We may suspend or restrict access where reasonably necessary to prevent abuse, protect users, or enforce these Terms.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, prices, and specifications are accurate.

However, minor differences may occur because of screen displays, manufacturing variations, materials, printing methods, or supplier updates.

Product images may include digital mockups for illustrative purposes.

We may correct errors, update descriptions, change prices, or discontinue products.

If a material pricing or availability error affects an order, we may contact the customer to confirm revised terms or cancel the affected order and refund any payment collected.

4. Orders, Payments, and Fulfillment

An order submitted through GORUN.COM constitutes an offer to purchase the selected products.

Orders are subject to payment authorization, fraud screening, availability, and acceptance.

We reserve the right to reject or cancel orders for legitimate reasons, including suspected fraud, material pricing errors, or inability to fulfill an order.

If an accepted payment relates to an order we cancel, we will issue an appropriate refund.

Third-party suppliers may manufacture and ship merchandise directly to customers. Multiple products may arrive separately.

International delivery is subject to supplier coverage, shipping restrictions, customs requirements, and destination-specific regulations.

Customers are responsible for applicable import duties and taxes unless checkout expressly states otherwise.

5. Made-to-Order Products and Returns

Many GORUN products are manufactured or printed specifically after an order is placed.

Our general commercial policy is that all sales are final unless a return or refund is authorized by GORUN or required by applicable law.

We do not ordinarily offer discretionary refunds or exchanges for:

• Changes of mind or personal preference.
• Incorrect size, color, or product variant selected by the customer.
• Products ordered in error.
• Normal differences between digital mockups and finished merchandise.
• Ordinary wear, misuse, or damage occurring after delivery.

These restrictions apply only to the extent permitted by applicable law.

Return Merchandise Authorization (RMA)

Customers requesting a return should contact GORUN customer support before shipping merchandise back.

Where a physical return is required, GORUN will issue a Return Merchandise Authorization (RMA) code and return instructions.

Unsolicited returns sent without authorization may be refused or delayed in processing.

An RMA code does not automatically guarantee a refund or exchange. Eligibility depends on the product, circumstances, and applicable law.

An RMA requirement does not restrict statutory cancellation, withdrawal, warranty, or refund rights. Where the law permits a customer to exercise such rights through notice, a missing RMA code will not invalidate that notice.

Defective, Incorrect, or Damaged Products

If merchandise arrives damaged, defective, or materially different from the order, customers should contact us promptly with their order number, description of the issue, and photographs where reasonably necessary.

We will assess the issue and provide the remedy required by applicable law, which may include repair, replacement, price adjustment, or refund.

For faster resolution, we recommend reporting visible shipping damage within seven days of delivery. This recommendation does not shorten mandatory legal warranty or complaint periods.

International Consumer Rights

Consumer protection requirements vary by country.

Certain jurisdictions, including the European Union, provide statutory withdrawal rights for qualifying distance purchases. Exceptions may apply to genuinely customized or personalized merchandise.

A product is not necessarily exempt from withdrawal rights merely because it is printed after purchase or fulfilled through a print-on-demand provider.

Mandatory consumer rights always take precedence over conflicting provisions of these Terms.

6. Chargebacks, Payment Disputes, and Fraud Prevention

GORUN is committed to resolving legitimate customer concerns fairly.

Customers are encouraged to contact our support team regarding unauthorized charges, missing orders, delivery issues, or product disputes.

We may investigate disputed transactions and provide relevant records to payment processors, banks, or card networks, including order confirmations, delivery information, customer communications, and transaction records.

We reserve the right to contest chargebacks that we reasonably believe are inaccurate, fraudulent, or unsupported.

Customers must not knowingly submit false claims or intentionally misrepresent transactions.

We may restrict future purchases where documented fraud or repeated abusive conduct occurs, subject to applicable law.

Nothing in these Terms prevents customers from exercising lawful chargeback rights, contacting their bank, or filing legitimate consumer complaints.

7. Intellectual Property and Brand Protection

The GORUN name, domain, logos, visual identity, product artwork, original photographs, designs, written materials, course content, and other proprietary assets are protected by applicable intellectual property laws.

All rights remain with GORUN or their respective owners and licensors.

No user receives permission to reproduce, distribute, resell, modify, sublicense, or commercially exploit proprietary materials merely by accessing the website or purchasing merchandise.

Unauthorized use of GORUN branding, including counterfeit products, misleading endorsements, impersonation, or confusingly similar commercial representations, is prohibited.

GORUN may pursue appropriate legal remedies for infringement.

Third-Party Intellectual Property Complaints

GORUN respects third-party copyrights, trademarks, and other intellectual property rights.

Anyone who believes content on GORUN.COM infringes their rights may submit a written complaint identifying:

1. The protected work, mark, or other right involved.
2. The allegedly infringing material and its location.
3. Their contact information.
4. An explanation of the claimed infringement.
5. A statement confirming their authority to act for the rights holder.

We may investigate complaints, request additional documentation, temporarily remove disputed material, or take other appropriate action.

Submitting knowingly false or abusive infringement claims is prohibited.

GORUN does not guarantee that every user-submitted statement or third-party contribution is accurate or free from infringement.

8. User-Generated Content and Community Contributions

GORUN may provide access to discussion groups, reviews, comments, photographs, educational discussions, and other community features.

Users retain ownership of content they create, subject to the rights of third parties.

By voluntarily submitting content to GORUN-operated services, users grant GORUN a nonexclusive, worldwide, royalty-free license to host, store, reproduce, display, format, and distribute that content as reasonably necessary to operate, moderate, and promote the relevant community or service.

This license does not transfer ownership and is subject to applicable privacy laws and platform-specific requirements.

Separate permission may be requested for commercial advertising campaigns or uses outside the reasonable expectations of community participation.

Users represent that they have the necessary rights to submit their content and that it does not violate applicable law or the rights of others.

9. Community Standards and Member Complaints

GORUN Running Club and related communities are intended to encourage participation, respect, motivation, and positive social interaction.

The following behavior is prohibited:

• Harassment, threats, bullying, hate speech, or discrimination.
• Posting another person’s private information without authorization.
• Fraudulent promotions, spam, or unauthorized commercial solicitation.
• Deliberately misleading health or fitness claims.
• Copyright infringement or unauthorized use of third-party material.
• Impersonation, defamatory accusations, or knowingly false statements.
• Sexual exploitation, dangerous challenges, or instructions encouraging unlawful conduct.

GORUN may remove content, issue warnings, suspend accounts, or terminate participation when reasonably necessary.

Moderation decisions may consider context, severity, repeat behavior, user safety, and applicable legal obligations.

Complaints and Disagreements

Members may report inappropriate content or behavior through available support or reporting channels.

GORUN may review complaints and take appropriate action but cannot guarantee immediate review, a particular outcome, or the resolution of personal disagreements.

Community members are responsible for their own opinions, representations, interactions, and conduct.

GORUN does not automatically endorse statements made by members.

Where appropriate, members may request reconsideration of a moderation decision.

We may preserve relevant records when reasonably necessary for safety, dispute resolution, legal compliance, or enforcement of these Terms.

10. Content Accuracy, Errors, and Corrections

GORUN publishes educational articles, product descriptions, fitness resources, community information, and other materials in good faith.

Some content may be developed with assistance from automated tools or artificial intelligence and subsequently reviewed or edited.

Despite reasonable efforts, materials may contain inaccuracies, omissions, outdated information, typographical errors, or technical issues.

GORUN may correct, revise, update, or remove content without prior notice.

Website content is provided for general information and should not be interpreted as a guarantee of accuracy, fitness outcomes, product suitability, or commercial results.

Users should independently verify information before relying on it for significant personal, medical, financial, or professional decisions.

11. Fitness Education and Health Disclaimer

GORUN provides general educational information about running, walking, fitness, recovery, motivation, and active living.

We do not provide individualized medical diagnosis, treatment, or professional healthcare services through our general website content.

Exercise carries inherent risks, including injury and aggravation of existing medical conditions.

Users are responsible for assessing their physical capabilities and seeking qualified professional guidance when appropriate.

Participation in running challenges, fitness activities, community events, or educational programs is voluntary.

GORUN does not guarantee specific health, weight-loss, athletic, or performance outcomes.

Nothing in this section excludes liability that cannot lawfully be excluded.

12. Third-Party Platforms and Service Providers

GORUN uses or may use independent service providers for:

• Product manufacturing and fulfillment.
• Payment processing.
• Website hosting and e-commerce operations.
• Community services, including Skool.
• Analytics, advertising, and communications.
• Shipping and customer support.

These providers may operate under their own terms and privacy policies.

GORUN is not responsible for independently operated third-party content or conduct beyond its legal obligations.

We may change providers when commercially or operationally necessary.

13. Privacy, GDPR, and International Data Protection

GORUN respects personal information and aims to process it transparently, securely, and in accordance with applicable data protection laws.

Depending on the circumstances and jurisdiction, relevant laws may include the European Union General Data Protection Regulation (GDPR), UK GDPR, California privacy legislation, Ecuador’s Organic Law on Personal Data Protection, and other applicable national or regional requirements.

Personal data may be processed for legitimate business purposes, including order fulfillment, customer service, account management, fraud prevention, legal compliance, analytics, and marketing where permitted.

GORUN will identify applicable lawful bases for processing and provide required disclosures in its separate Privacy Policy.

Where required, individuals may exercise rights concerning access, correction, deletion, portability, restriction, objection, and withdrawal of consent.

We will respond to valid requests within legally required timeframes, subject to identity verification and lawful exceptions.

Personal information may be shared with service providers where reasonably necessary to operate the business, subject to appropriate contractual and legal safeguards.

International data transfers will be handled using applicable legal mechanisms where required.

We will implement reasonable technical and organizational measures appropriate to the risks involved.

No internet-based system can guarantee absolute security.

Cookies and Marketing

GORUN may use essential cookies and, where legally permitted, analytics or advertising technologies.

Where consent is legally required for nonessential cookies or marketing activities, GORUN will seek it through appropriate mechanisms.

Users may withdraw consent or exercise relevant opt-out rights where applicable.

Additional details will be provided in the Privacy Policy and any applicable Cookie Policy.

14. Security, Unauthorized Activity, and Platform Abuse

Users may not attempt to access restricted systems, interfere with payment processes, e

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refund and Returns Policy

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info for questions related to refunds and returns.